Privacy Policy

We, Whiteconch Software Solutions LLP (“Whiteconch soft”), value the privacy of the users, guests and members of our website www.emfriend.com and its associated applications of the brand names Emfriend Ambulance Driver App, Emfriend Paramedics, together referred to as (“EMFRIEND Services”). This privacy policy is designed to protect your privacy and personal information (“Privacy Policy”). This privacy commitment only applies to data gathered by the Services, and does not apply to any other information or web sites. By using the Services you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Services. Please read this Privacy Policy to learn more about the ways in which we use and protect your personal information. All capitalized terms appearing in this Privacy Policy and not defined herein shall have the meaning ascribed to them in the User Agreement.

This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information. By accepting the Privacy Policy and the terms and conditions of the membership (available on the Website & App), you expressly consent to our use and disclosure of the information provided by you on the Website (your “Personal Information”) in accordance with this Privacy Policy.

  1. Information collected by the Services

  2. Categorization of Information: We categorize your Personal Information as follows:

  3. Sharing of information in discussion forums(Q&A): Any of your information which you provide when you use discussion forums including (without limitation) any blog, community or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under this Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

  4. Protection of Personal Information: Whiteconch soft values the privacy of information pertaining to its Users. We only collect your Personal Information to conduct our business and to enable us to deliver and improve our Services. We do not for any reason whatsoever sell or rent your Personal Information to any third party or otherwise trade on it without your explicit consent. We do not use or disclose information about your individual usage of our Services or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources. Whiteconch soft will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We do reserve the right to create collateral and make copies of the information shared by you through our Services, without your explicit permission. We will only disclose your Personal Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your prior written consent. If you decline to submit Personal information to us, then we will unfortunately not be in a position to provide some of the Services to you. From time to time we may reveal general statistical information about our Services and visitors, such as number of visitors, number and type services availed, etc. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. Whiteconch soft does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number. All information stored on our server including but not limited to profiles of the Users, metadata and such other proprietary information, etc., shall not be copied by any User unless authorized by Whiteconch soft.

  5. Our use of your information: We use the information we gather on our Services, whether personal, demographic, collective or technical, for the purposes of operating and improving the Services, fostering a positive user experience, and delivering the services that we offer. We use your Personal Information in the file we maintain about you, and other information we obtain from your current and past activities on the Services to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify and resolve problems in relation to the functioning of the Services. We may compare and review your Personal Information for errors, omissions and for accuracy. If you choose to use our Services and provide us with your financial information, we use your address and billing information to bill you and provide associated support. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site/app usage, improve the Services content and product offerings, and customize the Services content, layout, and services. These uses improve the Services and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Services. Further, you agree that Whiteconch soft may use such Personal Information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

  6. Our disclosure of your information:

    You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, new services, promotions and communications relevant to your use of the Services. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. When such services are offered user will have an option to opt out. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications. The following are examples of some categories of persons to whom we would share your information with from time-to-time.

Disclaimers

You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, new services, promotions and communications relevant to your use of the Services. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. When such services are offered user will have an option to opt out. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications. The following are examples of some categories of persons to whom we would share your information with from time-to-time.

  1. Emergency Tracker In the event of an emergency involving you hereby agree that your emergency tracker containing your location, emergency health record, and contact information is made available with unrestricted access in order

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@whiteconch.in or support@emfriend.com